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Futuresay Personal - Frequently Asked Questions

Teaching

What’s the preliminary assessment?

Your teacher will always support and encourage you. You also need an independent opinion. That’s why everyone who learns with Futuresay has a separate personal supervisor. Her role is to keep you focused and to review your progress at regular intervals. Your relationship with Futuresay begins with her. The first step is to diagnose your current weaknesses and to set your targets.  This is the purpose of the preliminary assessment. It’s a 15-minute interview that we conduct on Skype. We use this information to match you with the right teacher. You’ll have a long-term target and a short-term target: this gives you inspiration and direction.

Who will be my teacher?

After your assessment we will choose a teacher for you, our choice is based on your profession, interests and goals. If you wish to change teachers, we can arrange this. All of our teachers have at least two years experience. Our teachers never teach more than two screen-to-screen lessons in a single day. They spend the rest of the day away from the computer. This is why they’re so energetic and enthusiastic in your lessons!

Do you have teachers that specialise in particular sectors?

Yes, if you would like to find out more please get in touch by phone or email.

What materials do you use?

We use different materials depending on what style of learning you demonstrate and what interests you have. With other clients we sometimes use articles on topics they find interesting, videos, personalised grammar exercises. You choose.

Will I have the same teacher for every lesson?

We try to match you with the best teachers for your needs and interests. You can request a switch whenever you wish. Often learners establish a strong personal connection with their teachers. We encourage this. We also think it’s useful to try different teachers so that you can get used to different accents and ways of speaking. We can provide continuity between teachers because we have the records from your previous lessons.
Each lesson lasts 60 minutes.

Reporting & Assessment

How do you measure my progress?

Your supervisor is responsible for measuring your progress. In your regular assessments together, you’ll review your personal goals. We also think it’s important to give you an internationally-recognised indication of your progress. For every assessment, your supervisor will give you an estimate of your expected score in the IELTS speaking assessments. Where suitable, our supervisors will also mark your written work.

Can you tell me more about the assessments?

Every eight lessons, we ask you to sign up for an online speaking assessment or interview. If you wish, you may also submit a written essay or presentation. Both parts of the assessment are done by an independent examiner. You will receive a mark and feedback for both the essay and the interview, according to the IELTS mark scheme.

How do I book an assessment?

Please visit our online scheduling page. You will see all of the available times. When you book, you will be asked to enter your email address and phone number. We will send you reminders!

How regularly can I book an assessment?

We give everyone an introductory assessment before they start lessons. You can then have an additional assessment for every eight lessons that you book.

How does the report system work?

After every lesson you will receive a written report about your lesson, containing both a summary of the lesson and a list of your mistakes.

Scheduling

How often can I have lessons?

You can have lessons as often as you like. Typically clients have either one or two lessons a week.

What happens if I need to reschedule a lesson?

It is possible to reschedule lessons, although we encourage learners to allocate a set time for their lessons each week. You are able to reschedule lessons once every 30 days, as long as you give at least 24 hours’ notice. If you wish to reschedule more than one lesson in a 30-day period, you will require your teacher’s approval.

When do lessons take place?

Lessons take place at a time of your choosing. We recommend that lessons to occur at regular times each week e.g. every Monday and Thursday evening from 7 p.m. to 8 p.m.

Our Prices and Payment

How much does a lesson cost?

We set our prices in British pounds because our company, Learn2 UK Limited, is registered in the United Kingdom. We also provide an option for you to pay in U.S. dollars. The price per 60-minute lesson is £25, assuming that you book at least four lessons at once. It’s slightly cheaper if you book eight lessons. We update our dollar prices at the start of each month because they’re based on the average exchange rate for the previous month. You can see the current rates here.

How long is a package of lessons valid?

When you buy a package, you are required to use all of the lessons in the package within 30 days of the date of purchase.

How do I pay

You pay at the beginning of each month for the number of lessons you would like to have in that month. We will send you an invoice. If you wish to pay directly, you can do so on our payment page. ou can pay using your Visa, Mastercard, American Express or PayPal. Once we have received payment, we will confirm your first lesson.

Can I have a refund for unused lessons

For packages of 4 and 8 lessons, if you attend your first lesson and are unsatisfied, you may request a full refund up to 24 hours after the lesson is completed. After this, no refunds are given.

Technical

What software do you use for lessons

We use Skype for our screen to screen lessons, we have found it to be the simplest and most effective choice. If you would prefer to use a different platform, we are happy to facilitate this.

What speed of internet connection do I need for online lessons?

If you want to be sure of a good video and voice connection with your teacher, you should run an online speed test to check that your connection speed is 200 Kbits/sec or more.

Other questions

Who do you teach?

We primarily teach professionals who work in the technology sector, but we can help you no matter where you work.

Why do you provide personal screen-to-screen lessons but not personal face-to-face lessons?

We want to provide you with the world’s best English teachers at a reasonable price. We also want to provide you with short and regular assessments from independent supervisors. You can schedule screen-to-screen lessons whenever you want and you can be wherever you want. For people who want personal lessons, we can provide a much better service by focusing on screen-to-screen lessons.

Do you provide group lessons?

Yes, we do. If you would like to find out more please write to groups@futuresay.net or give us a call on +7 (499) 5042871 or +44 (0)8081785368.

Any other questions?

You should find them answered on our terms and conditions page. If not, please just give us a call on +7 (499) 5042871 or +44 (0)8081785368.